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Month: July 2012

Webmail Error | Content of Error: Not Found

When you logged into webmail, you usually see the options choose Horde, Squirrel, Round Cube. But when when you click any of them you get the following Not Found Error. ===================== Content of Error: *************** Not Found The server was not able to find the document (./502.shtml) you requested. Please check the url and try again. You might also want to report this error to your web hosting provider. ===================== This might be causing because […]

Assign dedicated IP to addon domain

This cannot be done through WHM using the option “Change Site’s IP Address”, an addon domain wont be showing there in list since it is not as a seperate cPanel account. For to assign dedicated IP for addon domain, you need to follow up the below steps manually. (Before all domains TTL value should be reduced to 300 and assign IP only after 4 hours to reduce the downtime) * Goto /var/cpanel/userdata/username/addondomaname * change IP(dedicated) […]

Exim issue – “connect ACL: ratelimit database not available”

Sometimes exim is messed up and when you are reviewing the exim_mainlog, you might see the following: ========================== 2012-05-11 07:42:16 [16332] Failed to get write lock for /var/spool/exim/db/ratelimit.lockfile: timed out 2012-05-11 07:42:16 [16332] H= temporarily rejected connection in “connect” ACL: ratelimit database not available ========================== This issue causes because of cache databases corruption and of the presence of db lock files in the path “/var/spool/exim/db/”. Please go ahead and clear all files in that path. […]

Proxy subdomains not working

When proxy subdomains such as, is not working, first make sure that Proxy subdomains is turned on in “Main >> Server Configuration >> Tweak Settings”. If the problem again persist, then go and add the virtual host entry manually in very bottom of httpd.conf file. ====================================================== # CPANEL/WHM/WEBMAIL/WEBDISK PROXY SUBDOMAINS ServerName ServerAlias cpanel.* whm.* webmail.* webdisk.* DocumentRoot /usr/local/apache/htdocs ServerAdmin suPHP_UserGroup nobody nobody RewriteEngine On SSLProxyEngine On RewriteCond %{HTTP_HOST} ^cpanel. RewriteCond %{HTTPS} […]

E-mail accounts not showing in cPanel

The issue when you open “Email accounts” in cPanel, it sometimes doesn’t show up the list of Email accounts the domain have but only just a blank page. This happens due to bulk of cache, temp files etc present in the .cpanel directory of domain. You can remove the “.cpanel” directory inside the path /home/cpaneluser/. The issue will be solved. And don’t worry about the “.cpanel” directory, it will automatically recreate next time when you […]

Joomla site error after changing account’s username

When renaming cpanel username of a Joomla site, please note that that only changes in cPanel related settings and the database name. The change never make any effect on the 3rd party softwares the site is using. That is the username wont be changed automatically in the Joomla configuration file. We need to change the username manually in the “configuration.php” file of Joomla. The following error we get sometimes after changing account’s username and when […]

The last attempt to update cPanel & WHM was blocked

When you login into WHM and you see the message “The last attempt to update cPanel & WHM was blocked” most of the times at the top portion. ========= fatal: Upgrades past 11.30 are blocked because your exim is older than 4.70 and eximup is disabled. ========= This because cPanel is set to update itself on time basis, but eximup is disabled among the settings. You can correct it in option “update preferences” through WHM […]

When using temporary URL for wordpress

We know if a user wish to change the hosting server, he or she wont remove the account completely from the old server without starting their account resolved from new server. This because, no one wants their site down even for a single minute. There is a common method which a user can test their new account in new host by calling temporary URL in browser. The user can see their new account in new […]

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